https://yellow.ai/platform/enterprise-grade-security/
New AI-Based Customer Service Automation Platform.
Privacy Statement, security & compliance are at the heart of our platform
Platform compliance
HIPAA
Health Insurance Portability and Accountability Act
ISO 27001
ISO/IEC 27001:2022 Certification
ISO 27701
ISO/IEC 27701:2019 Certification
SOC 2 Type II
SOC 2 Type II Compliant
Platform security
For starters, our platform can be accessed by authorization with user-level access defined. We leverage industry-standard SSO solutions to grant company users access to their company’s bot project and integrations. We support Google SSO, Microsoft SSO, ADFS & Azure AD at the platform level. In addition to that, at the bot level, we support AD, LDAP, SAML and have standard support for OAuth2. Permission. Password and credential storage
The Yellow.ai services and data are hosted in the US, EU, Singapore, India, Indonesia and UAE. And because data is gold, our platform was built with disaster recovery in mind. All of our infrastructure and data are spread with N+1 availability zones and will continue to work should any one of the data centers fail. Fingers crossed.
The Yellow.ai services and data are hosted in the US, EU, Singapore, India, Indonesia and UAE. And because data is gold, our platform was built with disaster recovery in mind. All of our infrastructure and data are spread with N+1 availability zones and will continue to work should any one of the data centers fail. Fingers crossed.
All the data in transit to and fro the platform is SSL TLS 256 encrypted (HTTPS). And to keep access in check, our keys are maintained in Vaults, and the same are recycled every quarter.
Yellow.ai uses 3rd party security tools to continuously scan for vulnerabilities. Our dedicated security team members respond to issues raised. In fact, every year, we engage third-party security experts to perform detailed penetration tests on the chatbot platform.
For complying with various countries and their data laws, we also offer redaction/masking of PII/sensitive information on the data layer of the yellow.ai platform. We’ve also got you covered for WAF, DDOS, IPS & IDS.
All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests from getting to our internal network.
Contact: Adam.Myers@TeleSourceInc.com with further questions.