When you rely on email service providers like Microsoft Azure, AWS, or Google Cloud to host your email, you are entrusting them with a portion of your business operations, including communications.
It’s important to note that while you may not have control over the service provider’s platform, you do have control over how you plan for and respond to disruptions that affect your business operations.
Here are some key points to consider that we help you with:
Dependency Analysis: ISO 22301 encourages organizations to conduct a business impact analysis (BIA) to identify critical functions, dependencies, and potential risks. If email communication is crucial for your organization, it should be identified as a critical function in your BIA.
Risk Assessment: An organization should assess the risks associated with relying on third-party providers for critical services. This includes assessing the provider’s reliability, their business continuity and disaster recovery practices, and the potential impact of their outages on your business operations.
Business Continuity Plans: ISO 22301 requires organizations to develop business continuity plans (BCPs) to address disruptions. While you may not have control over the provider’s platform, your BCP should outline how you will respond and communicate during their outages, including any backup or alternative communication methods.
Service Level Agreements (SLAs): If you rely on third-party providers, your contracts with them should include clear service level agreements that define their uptime, availability, and response times. These SLAs should align with your organization’s business continuity needs.
Communication Plans: Your business continuity plans should include communication strategies during disruptions. This involves not only communicating with external stakeholders but also coordinating within your organization using alternative methods if your primary communication channels are impacted.
Testing and Exercises: Regularly testing your business continuity plans, including how you respond to third-party service outages, is a crucial part of ISO 22301 compliance. This helps identify gaps and refine your response strategies.
Adam Myers TeleSource Communications Inc. Trustwave TierPoint Mimecast Proofpoint National FFA Organization Notion ClickUp monday.com Planview, Inc. Atlassian Axosoft Clubhouse Teamwork.com Adobe Workfront CollabNet GitLab Wrike Basecamp Zendesk Smartsheet Asana Amazon Web Services (AWS) Kubernetes Unpacked Podcast Prometheus Group Grafana Labs Elasticsearch Consulting Expert
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